JOB PURPOSE: Registers and pre-registers patients for services as outlined in departmental procedures. Obtains demographic, financial, pre-certification or authorization information. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. Registers patients for outpatient procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Explains financial policies to patients.
• Collects deductibles, co-insurance and non-covered charges as outlined in departmental procedures.

• Answer all incoming calls regarding patient accounts.
• Research account issues; correct and/or initiate correction of errors.
• Respond to all requests from the Business Office and/or Central Business Office (CBO)
• Correct errors, refer insurance issues to the Business Office and/or CBO, insure correct and timely billing.
• Initiate outgoing telephone contact to receive payment and/or (payment arrangements, approved by the Business Office) and increase cash collection.
• Respond to or forward as needed all non-cash business office correspondence.
• Assist registration and medical records as necessary.
• Prepare standard registration/admission forms for patients or transfer related tasks.
• Provide backup or coverage for other employees within the department as needed.
• Other duties as requested.

BEHAVIORAL STANDARDS

• The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in everyday work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION/QUALIFICATIONS:

• High School Diploma/GED
• (1) One-year scheduling in a medical business office setting.
• Excellent customer service skills
• Knowledge of health insurances and respective regulations.

PHYSICAL REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
• This job requires visual abilities, auditory abilities, must be intact to perform duties.

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